This topic is for all logistics professionals who day to day job involves choosing the right logistics partners to manage freight shipments. It takes a deep dive into why adding an expedited freight service provider improves operations. Without further ado let’s jump in!
5. You are covered during unexpected circumstances!
Working in manufacturing we have all experienced unexpected circumstances! A machine stops working, a truck break down, a coworker didn’t push the order as you requested. All of these scenarios can cause delays in shipments causing potential rifts with you customer.
When time is critical in getting products to your customer you should be able to lean on your expedited service provider. This leads me to think the old saying holds true it’s better to be safe than sorry.
4. It just does not stop with one expedited load!
As a logistics professional, every Monday your goal would be to organize your orders and loads in a specific way for procurement. Sorry to burst your bubble but this is not the reality!
Customers fall in a hierarchy on your “important” list. If customer (A) requests products sent out ASAP and this is a top customer you’ll surely give their order the priority over Customer (B) who may not purchase as many products.
This is a never ending cycle that shipping leads have to deal with. It’s critical that businesses work with a service provider with dependable expedited services.
3. Adding an expedited freight services will solve a need!
The reality is we need the ability to give the customer what they want ASAP. Just in time inventory strategies are running rampant and it seems the fewer inventory held the better operations will be.
The faster you’re able load and unload products the more satisfied customers will be. Having an expedited freight carrier service under your belt will give you peace knowing that you can fulfill the customer’s request.
2. We’re a value added service (time sensitive delivery service)
Unlike traditional LTL freight loads, expedited loads are time sensitive commodity that requires transporting the commodity to its destination in a timely manner.
When dealing with your customers who do not have the time to wait 3 or 4 days for a traditional LTL load an expedited freight service provider should be ready and willing to help you facilitate the load.
Providing this service to your customers will show them that you have the ability to fulfill any time sensitive requests .
1. Improves Customer relationships
Let’s be honest, the key to consistently achieving high quality operations remarks is fulfilling your customer needs no matter how difficult it seems. Being hit with an expedited order sometimes leads to logistics managers scrambling. Do you fulfill your customer needs by reaching out to your current LTL and Truckload carriers? You shouldn’t! (I explained why in #3)
The key is adding an expedited freight service provider that can fulfill your expedited freight requested by your customers. We should be keen on selecting experts in certain areas. Would you expect an associate on the marketing team to diagnose why you’re unable to log into your computer? Probably not!
The point we’re making is expedited loads requires a different type of expertise. At Insure Logistics, were keen on the communications and details it takes to fulfill these types of loads plus offer free Instant Freight Rates for all hotshots and expedited loads. Please do not hesitate to reach out to me at ray.mcdonald@insurelogistic.com.
